Shipping & Returns
After your order has shipped, our customers generally see their orders delivered in the below timeframes.
USA 5-10 days USPS or UPS
International 1-3 weeks Local Postal Service
(*International shipments are processed through our shipper and then forwarded to your local mail carrier for final delivery. If tracking has stalled for your shipment, please use your tracking number with your local mail carrier for more tracking information)
Shipping times and shipping rates may depend on the location of the shipment address and the size of the item(s) being shipped. All items purchased through the Lucy Lu Designs marketplace platform are manufactured by an affiliate or pursuant to an agreement with a third-party vendor and shipped to the customer pursuant to arrangements with various shipping carriers for final delivery. This means risk of loss and title for all items purchased pass to you upon the manufacturer's delivery of the product(s) to the carrier.
Return & Exchange Policy
If you’re not 100% satisfied with your Lucy Lu product, we want to make it right for you! You can easily process a return, replacement or exchange within 30 days after your order ships.*
To start a return request, visit your Lucy Lu account.
Or, you can contact our Customer Support team here!